Your privacy matters to us. This Privacy Policy explains how fbmplay collects, uses, stores, and protects the personal information of players in the Philippines. By using our platform, you agree to the practices described here. Please read this document carefully before registering or placing any bet.
When you register and use fbmplay, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full legal name, date of birth, residential address, email address, and mobile number. We also collect a copy of a valid government-issued identification document as part of our identity verification process, which is required under applicable Philippine law. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information, including your chosen payment method and transaction history, is also recorded to facilitate deposits and withdrawals. We may additionally collect information you provide when contacting our support team, such as the content of your messages and any attachments you submit. All information collected is limited to what is reasonably necessary for the purposes described in this Privacy Policy.
fbmplay uses the personal information we collect to create and manage your player account, process transactions, and deliver the gaming and betting services available on our platform. We use your identity and contact details to verify your eligibility to participate, comply with anti-money laundering obligations, and meet other regulatory requirements applicable in the Philippines. Technical and behavioural data helps us maintain platform security, detect fraudulent activity, and improve the overall performance and reliability of our services. We may use your contact information to send you important account notifications, security alerts, and updates about changes to our Terms or this Privacy Policy. Where you have given your consent, we may also send you promotional communications about new games, sports markets, or platform features — you can withdraw this consent at any time. We do not use your personal information to make automated decisions that produce significant legal effects without human review.
fbmplay does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud infrastructure partners — all of whom are bound by strict confidentiality obligations. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose your information, we will comply with such requirements and, where permitted, notify you of the disclosure. If fbmplay undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may share anonymised and aggregated data — which cannot identify you personally — with analytics partners to help us understand platform usage trends. Any third party that receives your data on our behalf is required to handle it in accordance with applicable data protection standards.
fbmplay implements industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and monitor our systems for unusual activity that may indicate a breach or attempted intrusion. In the event of a data breach that is likely to affect your rights or interests, fbmplay will notify you and the relevant Philippine regulatory authority in accordance with applicable law. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.
As a player based in the Philippines, you have rights over your personal information under the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about how your data is collected and used, and to access a copy of the personal information we hold about you upon request. You may request the correction of any inaccurate or incomplete information in your account at any time through the platform or by contacting our support team. Where processing is based on your consent, you have the right to withdraw that consent without affecting the lawfulness of processing carried out before the withdrawal. You may also request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact fbmplay support using the details provided in the footer of this page, and we will respond within a reasonable timeframe.
fbmplay uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that certain features function correctly. Essential cookies are necessary for the platform to operate and cannot be disabled — these include session cookies that keep you logged in during your visit. Analytical cookies help us understand how players navigate the platform so we can identify areas for improvement; this data is collected in aggregated form and does not identify you personally. Preference cookies remember your settings and choices, such as your preferred language or display options, so you do not need to re-enter them on each visit. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. By continuing to use fbmplay after being informed of our cookie practices, you consent to the use of cookies as described in this section.
fbmplay retains your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable in the Philippines. Technical logs and session data are retained for shorter periods consistent with their operational purpose and are deleted once they are no longer needed for security monitoring or dispute resolution. Where you have requested the deletion of your account and there is no legal basis for continued retention, we will securely delete or anonymise your personal data within a reasonable timeframe. Anonymised data that can no longer be linked to you may be retained indefinitely for analytical and reporting purposes. If you have questions about how long specific categories of your data are retained, you may contact our support team for further information.
fbmplay reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account, and the effective date at the top of this page will be updated accordingly. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal information. Your continued use of the fbmplay platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and may request the closure of your account. Previous versions of this Privacy Policy may be made available upon request.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact the fbmplay support team using the email address listed in the footer of this page. We take all privacy-related enquiries seriously and will respond within a reasonable timeframe. For questions about your specific data or to exercise your rights under the Data Privacy Act of 2012, please include your registered account details in your message to allow us to verify your identity before processing your request. You may also visit our FAQ page for answers to common questions about account management, data handling, and platform security. fbmplay is committed to resolving any privacy concerns promptly and transparently, in keeping with our obligations to Filipino players and applicable Philippine law.
Our support team is ready to help Filipino players with any privacy-related concerns. You can also check our FAQ for quick answers about account security and data handling on fbmplay.